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Another Match.com User Shares Her Story Of Disappointment With the Company

Some people might have been surprised to hear about the class action lawsuit against Match.com, but many former members of the giant online dating website weren’t surprised at all, In fact, some former customers like KC Pallone have long thought that the company wasted people’s time and money with their deceptive business practices and poor customer service.

In 2004, Pallone was a single mother who was ready to return to the dating scene. A busy working mom who didn’t want to expose her daughter to unfamiliar men, the young woman through that online dating would be a safe and fun way to meet new people and potentially get to know someone who interested her. However, despite paying a high monthly fee for service, she never met anyone worthwhile on the site. The vast majority of the people she wrote never wrote back – or wrote back to tell her they had cancelled their account months before.

When she contacted customer service to see if there was a way to flag bogus profiles or warn others of the many scams on the website, she was told that she could not. She was also told it would take 60 days to cancel her own account, which she realized was nothing more than a waste of time. She never received a refund for her poor experience or an explanation of the fake messages and inactive profiles.

While Pallone found a long-term partner on another online dating website (she is now married with a new child), she still remembers how she was burned by Match.com.

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